Shipping policy
Shipping Policy
Thank you for shopping with FerraPure. We are committed to providing a smooth and transparent shipping experience. Please read this Shipping Policy carefully to understand how and when your order will be processed and delivered.
Order Processing Time
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All orders are typically processed within 1–2 business days.
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Most orders placed on weekdays are processed within 24 hours.
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Orders are not normally processed or shipped on weekends or public holidays.
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During periods of high demand, product launches or unusually high order volume, processing may take slightly longer.
If your order experiences a significant delay, we will make reasonable efforts to keep you informed.
Delivery Time
After your order has been dispatched, standard delivery typically takes approximately:
8–14 business days
Delivery times are estimates and may vary depending on your location and circumstances outside our reasonable control, including:
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Carrier delays
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Customs processing where applicable
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Severe weather
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Public holidays
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Local postal service disruptions
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High seasonal shipping volumes
We cannot guarantee an exact delivery date unless expressly stated otherwise.
Shipping Rates
Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.
The shipping rate may depend on:
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Your delivery location
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Order size
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Order value
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Available shipping method
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Promotional shipping offers
Any available free-shipping promotion will be clearly displayed at checkout where applicable.
Order Tracking
All eligible FerraPure orders include shipment tracking.
Once your order has been processed and handed over to our fulfilment or shipping partner, you will receive a shipping confirmation email containing your tracking information.
Please allow some time after receiving your tracking number for the carrier's tracking system to update.
You can use your tracking number to follow the progress of your shipment.
UK Shipping
FerraPure currently serves customers in the United Kingdom.
International transport or customs processing may occasionally affect delivery times.
Where taxes, duties or other mandatory charges apply, these will be handled in accordance with the applicable shipping arrangement and law.
Any charges that the customer is required to pay separately will be communicated where required.
Incorrect Shipping Information
Customers are responsible for checking that their delivery information is complete and accurate before submitting an order.
Please make sure you provide the correct:
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Full name
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Street address
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House or apartment number
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City
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Postcode
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Email address
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Telephone number where requested
If you notice an error after ordering, contact us immediately at:
We allow order cancellation or amendment requests within 2 hours of placing an order, but we cannot guarantee that an address can be changed once fulfilment has started.
FerraPure cannot guarantee replacement or reimbursement where delivery fails solely because incorrect or incomplete shipping information was provided by the customer, except where required by applicable law.
Failed Deliveries & Missed Packages
If you are unavailable when delivery is attempted, the carrier may:
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Attempt another delivery
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Leave the parcel in an authorised safe location
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Deliver it to a neighbour where permitted
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Redirect it to a local collection point
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Return the parcel to the sender if it remains uncollected
The exact procedure depends on the carrier.
Packages delivered to a collection point may only be held for a limited period. It is the customer's responsibility to collect the parcel within the timeframe communicated by the carrier.
Returned-to-Sender Packages
If an order is returned to us because of:
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An incorrect or incomplete shipping address
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Repeated unsuccessful delivery attempts
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Failure to collect the parcel
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Refusal of delivery
we may contact you to arrange redelivery.
Where additional shipping or handling costs are incurred because of circumstances caused by the customer, we may charge a reasonable redelivery fee of up to £5 or the actual additional shipping cost, whichever is higher, where permitted by applicable law.
If you no longer want the order, any refund will be handled in accordance with our Refund Policy and applicable consumer rights.
For deliberately refused deliveries, the applicable conditions stated in our Refund Policy may also apply.
Lost or Undelivered Packages
If your tracking information indicates that your package has not arrived within the expected delivery period, please contact us at:
We may ask our shipping partner to begin a carrier investigation.
Depending on the outcome of the investigation, we may arrange:
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A replacement shipment
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A refund
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Another appropriate resolution
Please allow the carrier sufficient time to complete its investigation.
Nothing in this section limits any statutory rights you may have regarding lost or undelivered goods.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include:
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Your order number
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A description of the issue
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Clear photographs of the damaged product and/or packaging where possible
We will review the issue and arrange an appropriate solution in accordance with our Refund Policy and your applicable consumer rights.
Delivery Delays
Although we work with fulfilment and shipping partners to deliver orders as efficiently as possible, occasional delays may occur.
FerraPure is not responsible for delays caused solely by events outside our reasonable control.
However, this does not affect any rights available to you under applicable consumer law.
If your order is significantly delayed, please contact us so that we can investigate the shipment.
Subscription Orders
If you purchase FerraPure through a recurring subscription, a new order will normally be created according to your selected subscription frequency.
Unless another frequency is selected, FerraPure subscriptions normally renew every 30 days.
Each recurring shipment is subject to the applicable shipping conditions and delivery estimates stated in this Shipping Policy.
To avoid the next recurring order being processed, please cancel your subscription at least 24 hours before your next scheduled billing date.
Contact Us
If you have any questions about:
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Your order
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Tracking
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Delivery
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Missing packages
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Shipping delays
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Incorrect delivery information
please contact our customer support team at:
Please include your order number whenever possible so we can assist you more quickly.
