Refund Policy

90-Day Return Policy — Unopened Products

We offer a 90-day return policy for unopened and unused FerraPure products.

You have 90 days after receiving your order to request a return, provided the product remains in its original, sealed condition.

To qualify for a return:

• Condition: The product must be unused, unopened and sealed, with no signs of damage or tampering.

• Packaging: The product must be returned in its original packaging.

• Proof of Purchase: You must provide a valid order confirmation, receipt or other proof of purchase.

Opened or used products cannot be physically returned for health, hygiene and safety reasons. However, they may qualify for our 90-Day Satisfaction Guarantee described below.

To request a return, please contact us through our contact form or email Contact@Ferrapure.com.

If your return is approved, we will provide you with the applicable return instructions and return address.

Items sent back without first requesting a return may not be accepted.

90-Day Satisfaction Guarantee — Opened Products

We want you to feel confident trying FerraPure.

If you have opened and used your FerraPure product and are not satisfied, you may qualify for our 90-Day Satisfaction Guarantee. No physical return of an opened product is required unless specifically requested by us.

To qualify:

• You must have used the product consistently as directed for at least 14 days.

• Your request must be submitted within 90 days of delivery.

• The guarantee applies to your first FerraPure order only.

• The guarantee is limited to one satisfaction-guarantee refund per customer or household.

• Refunds are not provided solely because of taste, smell, capsule preference or other subjective preferences unrelated to product quality.

• We may ask you to provide brief feedback about your experience to help us improve our products and service.

To request a refund under this guarantee, contact us through our contact form or email Contact@Ferrapure.com.

This voluntary guarantee is provided in addition to any statutory consumer rights you may have.

Order Cancellations

Orders may be cancelled within 2 hours of being placed.

After this period, your order may automatically enter our fulfilment process. Once processing or shipment has begun, we cannot guarantee that the order can be cancelled.

If we are unable to cancel your order before dispatch, you may request a return after receiving it, subject to the conditions of this Refund Policy and your applicable statutory rights.

To request an order cancellation, contact us as soon as possible at Contact@Ferrapure.com.

Free Gifts & Promotional Items

Free gifts, complimentary products and promotional bonus items are not eligible for separate cash refunds.

• Promotional gifts cannot be exchanged for cash.

• Post-purchase promotional offers or heavily discounted add-ons may be marked as final sale where permitted by applicable law.

• If an eligible paid product is returned and the purchase included a free promotional item, we may require the promotional item to be returned unused and unopened.

• If the promotional item is not returned where required, its stated value may be deducted from the refund where permitted by applicable law.

Nothing in this section limits your statutory rights in relation to faulty, damaged or misdescribed goods.

Shipping Fees

Original shipping costs are generally non-refundable, except where a refund of standard delivery charges is required by applicable consumer law or where the order was incorrect, damaged or defective due to an error on our part.

Return shipping costs may be the customer's responsibility unless the product is faulty, damaged, incorrect or applicable law requires otherwise.

If a package is deliberately refused at delivery without first contacting us, a 15% restocking and handling fee may be deducted from any discretionary refund where permitted by applicable law.

This fee reflects fulfilment, return handling and carrier costs incurred after dispatch.

We recommend contacting Contact@Ferrapure.com before refusing a delivery so that we can help resolve the issue.

Lost or Undelivered Packages

If your package has not arrived within the estimated delivery timeframe, please contact us at Contact@Ferrapure.com.

We may open an investigation with the relevant carrier before issuing a replacement or refund.

Refund or replacement eligibility will be determined after the carrier investigation has been completed.

FerraPure is not responsible for delivery issues caused by incorrect or incomplete shipping information supplied by the customer, except where otherwise required by law.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your product is defective, damaged, or you have received the wrong item, contact us as soon as possible at Contact@Ferrapure.com.

Please include your order number and, where possible, photographs showing the issue.

We will assess the problem and arrange an appropriate solution, which may include a replacement or refund.

Your statutory rights in relation to faulty or misdescribed products are not affected by this policy.

Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact us at Contact@Ferrapure.com first so that we can attempt to resolve the matter promptly.

If a chargeback or payment dispute has already been opened with your bank or payment provider, we may be unable to process a separate refund through our normal payment system while that dispute remains active.

Once the dispute is resolved or closed, we can review any remaining refund request where appropriate.

Subscriptions & Recurring Orders

Subscription Frequency

Unless a different frequency is clearly selected at checkout, FerraPure subscriptions renew every 30 days.

Your selected payment method will be charged automatically for each recurring order until the subscription is cancelled.

Subscription Refund Eligibility

Our voluntary 90-Day Satisfaction Guarantee applies only to the first shipment of an eligible subscription order.

Future subscription shipments and renewal payments are not covered by the voluntary 90-Day Satisfaction Guarantee.

This does not affect any refund, cancellation or other rights you may have under applicable consumer law.

Automatic Renewal

By selecting a subscription option when placing your order, you agree that your subscription will automatically renew at the displayed frequency and that the applicable subscription amount will be charged to your selected payment method.

The price and delivery frequency applicable to your subscription will be shown before you complete your purchase.

Cancelling Your Subscription

You may cancel your subscription at any time.

To help prevent your next recurring payment from being processed, please cancel at least 24 hours before your next scheduled billing date.

You can cancel using the available customer subscription portal or by contacting Contact@Ferrapure.com.

If a payment has already been processed or an order has already entered fulfilment before your cancellation is received, we may not be able to stop that individual shipment.

Any rights available to you under applicable consumer law remain unaffected.

Billing Information

You are responsible for keeping your payment, shipping and account information accurate and up to date.

Please update your details through your account or subscription portal where available, or contact us at Contact@Ferrapure.com for assistance.

UK Consumer Cancellation Rights

If you are a consumer purchasing online in the United Kingdom, you may have statutory rights to cancel an eligible purchase within the legally required cancellation period.

For many online purchases, this period is generally 14 days after you receive the goods.

Certain exceptions apply. In particular, the statutory cancellation right may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.

Where statutory cancellation rights apply, they take precedence over any conflicting provision in this voluntary Refund Policy.

Nothing in this policy limits any rights you may have under applicable UK consumer law.

Non-Returnable Items

Certain products may be excluded from discretionary returns, including:

• Products that have been opened or used, except where covered by our Satisfaction Guarantee or statutory rights

• Products that are damaged after delivery through misuse

• Personalised or customised products

• Perishable goods

• Gift cards

• Free promotional products

• Items specifically identified as non-returnable where permitted by law

This does not exclude your statutory rights in relation to faulty, damaged or misdescribed goods.

Exchanges

If you would like a different item, please contact us first.

Where a return is approved, the quickest option may be to return the eligible item and place a separate order for the replacement product.

Refund Processing

Once your eligible return or refund request has been reviewed, we will notify you whether it has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, card provider or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact Contact@Ferrapure.com.

Contact Us

To request a return, refund or cancellation, or if you have questions regarding this policy, please use our website contact form or email:

Contact@Ferrapure.com

Once your return request has been approved, we will provide the appropriate return address and instructions.

Please do not send products to an address without first receiving return authorization from us.